OUR SERVICES
How We Support Optometry Practices
Billing Solutions as Unique as Your Practice
Insurance Assessments
Not sure if your billing process is running at its best? We will review your processes and provide feedback to ensure your billing is efficient and give suggestions to optimize your billing revenue.
Ask an expert | $129 MONTHLY subscription (annual support Fee $99)
Keep your billing team supported year-round. Gain access to real time support for difficult claims, denials and appeals. Monthly subscription service.
Full Outsourced Billing
Give your team the confidence and know-how to bill with precision. Our customized training sessions equip your staff with the tools to handle claims, payments, and denials efficiently.
Temporary Billing Relief
Whether you’re navigating maternity leave, FMLA, unexpected staffing shortages, or transitions between hires, our team steps in to keep your billing running smoothly and without interruption.
Insurance A/R Clean-Up
Our A/R clean-up service digs deep into your accounts receivable to identify stalled claims, correct errors, refile denials, and resolve underpayments. Our goal is to get payments moving again, improve cash flow, and bring momentum back to your revenue cycle.
Billing Training
Customized optometry billing training that helps your team understand processes, reduce costly errors, manage denials effectively, and strengthen compliant reimbursement.
Optometry Billing Services Built to Support Your Practice
Optometry billing requires precision, consistency, and an understanding of how insurance rules impact day-to-day operations. Iris & Pearls provides specialized optometry billing services designed to reduce denials, improve accuracy, and protect practice revenue.
Whether your practice needs a detailed billing assessment, ongoing expert support, temporary relief during staffing gaps, targeted A/R clean-up, staff training, or full outsourced billing, our services are structured to meet your needs without forcing a one-size-fits-all approach.
Each service is designed to strengthen your billing processes, support your team, and help your practice operate with confidence and control.
FAQS
Have a Question?
What practice management systems do you work with?
We work with several practice management systems. The platforms we are most familiar with and have established billing workflows for include:
- CrystalPM
- OfficeMate
- RevolutionEHR
- Eyefinity
- EyeCloud Pro
However, if your system isn’t listed, that doesn’t mean we can’t support your practice. Our team can develop efficient billing processes within virtually any optometric practice management system.
If you’re unsure whether your system is supported, simply reach out, we’re happy to discuss your setup and how we can help.
Do your services include patient collections?
No. We believe patient collections are best handled directly within your office. This allows your team to review each account individually and decide whether to send collection correspondence, offer discounts, or wait to collect at a future visit.
Patient collections are a delicate process and are best managed by someone familiar with your patients and your practice’s collection policies. Our goal is to support your billing operations without risking negative patient experiences or relationships.
What happens when a claim is rejected or denied?
Rejections and denials are reviewed and worked on a weekly basis by our billing team. When a claim is rejected or denied, we review the reason and determine what corrections or additional information are needed to resubmit the claim.
In most cases, we are able to locate the necessary information within the patient’s record in your practice management system and correct or resubmit the claim without needing assistance from your office. If required information is not available, we will reach out to your office so your team can contact the patient or provide the needed details.
If we identify recurring rejections or denials for the same issue, we work with your office to determine the root cause and help implement processes to prevent the problem from continuing.
What makes Iris & Pearls different from other billing companies?
At Iris & Pearls, we are not a one-size-fits-all billing company. Every optometry practice operates differently, and billing workflows that work well for one office may not be the right fit for another. Our team is extensively trained not just in how to process claims, but in understanding why processes work, allowing us to customize solutions that best support each practice we serve.
We also strive to resolve issues proactively whenever possible, correcting errors before they become problems that require your staff’s time. When recurring issues originate at the office level, we work with your team to help provide guidance and training so processes improve moving forward.
We truly aim to be a partner in your practice’s success. Whether it’s ensuring services are linked to appropriate diagnosis codes, correcting insurance assignments, or helping establish safeguards to prevent common billing errors, our goal is to make billing smoother and reduce the burden on your staff.At Iris & Pearls, we go beyond processing claims, we work alongside your team to help your practice thrive.
How easy is it to sign up and begin your services?
Getting started is simple and streamlined. Once we determine that our services are a good fit for your practice, we’ll provide a service agreement along with a brief onboarding questionnaire to gather the information needed to begin.
After the agreement is signed, we’ll coordinate access to your practice management system—either through an RDP connection provided by your office (if you are on a cloud-based server) or through our HIPAA-compliant remote access software to connect securely to a designated computer within your office. We will also obtain your insurance and payer portal credentials so we can begin working claims promptly and efficiently.
From there, our team works closely with yours to ensure a smooth transition with minimal disruption to your daily operations.
Our goal is to make the onboarding process organized, efficient, and stress-free—so you can feel confident knowing your billing is in trusted, capable hands from day one.